To ensure your products last, follow these care instructions: Machine wash cold and line dry. Tumble dry delicate for 5-10 minutes maximum. Do not iron. Check out this video for an explanation.

This will not only preserve the integrity of your New Norm fabrics but also serve as a best practice for maintaining all types of clothing. Avoid ironing to protect the material. For more details and helpful tips, check out this informative video linked above.

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status and estimated delivery time of your package. If you do not receive a tracking email, please check your spam folder or contact us for assistance.

All of our products are knit on-demand, meaning we begin production once your order is placed, which can take up to 5 business days. Once shipped, delivery times vary based on your location but typically take 3-5 business days.

At this time, we do not offer international shipping. We currently ship within the United States. We appreciate your interest and hope to expand our shipping options in the future!

If your order has not arrived within the expected delivery timeframe, please check your tracking information for updates. If the package appears lost or has not moved for several days, contact us and we can coordinate with the shipping carrier directly for assistance.

At this time, as a small business that manufactures on-demand, we do not accept returns. However, we are happy to offer size exchanges if available within 10 days of receiving your order. If the size you need is not in stock, we will do our best to accommodate your request, but we cannot guarantee availability. Please reach out to us on our contact page. 

Since we do not accept returns, we do not issue refunds at this time. If you have any concerns about your order, please reach out to us, and we will do our best to assist you.

Thank you for your support and understanding! Let us know if you have any other questions.

Since all of our items are knit on-demand, we do not accept returns, but we do offer size exchanges if available. If your item doesn’t fit as expected, please contact us within 10 days of receiving your order, and we will do our best to accommodate a size exchange. Availability is not guaranteed, and customers are responsible for return shipping costs.

To ensure your products last, follow these care instructions: Machine wash cold and line dry. Tumble dry delicate for 5-10 minutes maximum. Do not iron. Check out this video for an explanation.

This will not only preserve the integrity of your New Norm fabrics but also serve as a best practice for maintaining all types of clothing. Avoid ironing to protect the material. For more details and helpful tips, check out this informative video linked above.

Yes! Sustainability is at the core of everything we do. Our fabrics are made from recycled materials, and we prioritize zero-water and environmentally responsible manufacturing processes. By using innovative materials and knitting on-demand, we are committed to reducing waste and promoting circular fashion.

Promo codes can be entered at checkout. Simply enter your code in the designated promo code box before completing your purchase, and the discount will be applied to your order. If you have any issues, feel free to reach out to our team for assistance.

If you need assistance, please reach out to us through our Contact Page. Our team is happy to help with any questions or concerns, and we’ll get back to you as soon as possible.

Yes! We collaborate on wholesale projects, allowing companies to purchase our yarns, fabrics, or customizable 3D-knit garments for their own collections or initiatives.

Branded Apparel: We love partnering with brands and organizations on innovative projects. If you’re interested in collaborating, reach out to us through our Contact Page. We’ve worked with Johns Hopkins University, Hefty®, and other partners to create branded company apparel. We’d love to explore how we can work together.